The Role of Emotional Intelligence in Management
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Nicholas Orozco
CoPIs:
Vanessa Gutierrez, Gino Rodriguez, Brandon Martins, Daphne Fancher
College:
College of Business and Public Management
Major:
Management
Faculty Research Advisor(s):
Ipek Kocoglu
Abstract:
We will be researching the effects of managers' emotional intelligence on team morale, motivation, and conflict resolution as well as team performance. We will be doing the case study of Johnson & Johnson emotional intelligence initiatives, consisting of leadership development programs focusing emotional intelligence competencies, enhanced team morale and productivity in addition to improving leadership performance. Understanding, utilizing, and controlling your own emotions in a positive way to reduce stress, communicate clearly, sympathize with others, overcome obstacles, and solve problems is known as emotional intelligence. It's critical for those in leadership positions to prioritize developing trusting bonds, encouraging collaboration, and creating a positive workplace culture. Emotionally intelligent leaders are skilled at settling conflicts, inspiring and encouraging their groups, and adjusting to change. Johnson & Johnson conducted a study with 358 managers and found that the managers who performed the best had EQs that were significantly higher than those of the managers who performed less. Lowered emotional intelligence may have far-reaching consequences, particularly for leaders.