Analyzing Business Processes at Westfield YMCA
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Jeffrey Feringa
CoPIs:
Ellery L Ramos
College:
College of Business and Public Management
Major:
Management
Faculty Research Advisor(s):
Thomas Abraham
Abstract:
Westfield YMCA: Design Science Research Project
Project Overview:
The Westfield YMCA, a leading Health & Wellness organization headquartered in Westfield, NJ, is partnering with our team to tackle information silos and inefficiencies within their business processes. We'll leverage the design science research method, a problem-solving approach that emphasizes creating practical "artifacts" to address specific issues.
Methodology:
Data Collection: We'll gather primary data through interviews with key managers and direct observation of relevant workflows. This firsthand insight will be crucial in pinpointing information bottlenecks and inefficiencies.
Process Documentation: Using established tools like context diagrams, swimlane flowcharts, and BPMN (Business Process Modeling Notation), we'll meticulously document the existing processes, creating a visual representation of their flow and potential problem areas.
Analysis and Recommendations:
Applying Knowledge: We'll then analyze the documented processes through the lens of relevant management, information systems, and process management principles learned in our course. This critical evaluation will enable us to identify opportunities for improvement.
Solution Design: Based on our analysis, we'll develop and recommend practical solutions to address the identified information silos and inefficiencies. These solutions may involve process redesign, technology integration, or even cultural shifts within the organization.
Dissemination:
Our findings and recommendations will be presented in a clear and concise poster format, allowing for easy comprehension and engagement with the YMCA team. This visual presentation will serve as a springboard for further discussion and potential implementation of our proposed solutions.
Project Impact:
By successfully applying the design science research method, we aim to contribute to the Westfield YMCA's operational excellence. Our efforts can streamline information flow, enhance efficiency, and ultimately improve the organization's ability to deliver its vital health and wellness services to the community.